WE KNOW HOT WATER

Some people dedicate their lives to art. Others, to science. For us, it's all about hot water and hot water heaters. That's who we are. That's what we do. That's all we know. For you, that's a good thing, because when your water heater goes down, you know that you're calling the exact right people for the job. The people who are going to provide a quick response, an honest evaluation, a guaranteed price quote, and unparalleled hot water expertise.

The fact is, when hot water and hot water heaters are all that you do, you have to know them better than anyone. We do. That's what makes us The Water Heater Experts.

WHAT TO EXPECT

You don't have to be a Water Heater Expert to know how annoying and chaotic it can be when your water heater goes down. It's a major inconvenience. And a potentially expensive one at that. We get it. Which is why we've got a system in place to get you back to hot water nirvana as quickly and efficiently as possible.

First Contact

Before contacting one of our representatives, gather the following information regarding your current hot water heater (you'll likely find it on the water heating rating plate or label)

  • Type of Water Heater (Electric, Natural Gas, Propane, Tankless)
  • Brand of Water Heater
  • Model #
  • Serial #
  • Location of the Water Heater

Use this information to fill out our Needs Assessment Questionnaire, which goes directly to our customer service department. (You’ll receive an email to acknowledge that we’ve received your questionnaire.)

One of our experienced customer service representatives will call you within 30 minutes to further assess your needs and set up an appointment.

The Appointment

All of our field technicians are authorized and licensed. They’ve seen it all and fixed it all, so you can rest assured that you’re in expert hands. When your field technician arrives at your home, he will inspect your water heater to precisely diagnose the problem and determine potential courses of action. After he’s made his assessment, he will relay all of your options to you, including a firm, written quote for any work that’s required. With all of the information you need at your disposal, you’ll be empowered to make the decision that best suits your needs.

The Installation

When you lose your hot water, you simply can’t get it back fast enough. With that in mind, we take the following measures to make the installation process as fast and painless as possible.

  • Same-day installation of water heaters available, Monday through Saturday, for orders placed before noon
  • Same-day or next-day installation of water heaters for orders placed after noon
  • Inspection of current water heater and a firm, written quote before beginning any work
  • Removal of old water heater
  • On-site testing of new water heater to ensure proper installation and operation
  • Thorough cleanup of work area